Delete your Gals account

Use this page to delete your account without the app. In the app, the same thing is under Settings, Delete Account. An account that signs in with Apple or Google and has no password deletes from the app’s Settings.

What is deleted

• Your handle, your password and your email address, if you added one.
• Your collection, your lineup, your gems and tokens, and every record of earning or spending them.
• The items you won in raids, the record of every item drop, and what your pages wear.
• The shows you sent to the runway, the fabric and Notions they paid, and the pieces you made in the Atelier.
• The seals and frames you bought or won, and the ones you were wearing.
• Your season pass progress, every reward you claimed from it, and the record of each season settled for you.
• Any season prize you won, and the record of the age check you completed for it.
• Every pack you opened with gems you earned, and the record of it, your completed issues, and your quest and daily battle history.
• Your ratings, and the battles you started.
• Your sign-ins, the phones registered for your notifications, and any notification not yet sent.
• Any Apple or Google account linked to your sign-in. If you used Sign in with Apple, we ask Apple to revoke it, and keep only what that one request needs until Apple confirms it.
• The players you blocked, and any block another player made of you.

What is kept

• A record of each store purchase, with nothing that names you: the store, its references for the sale, what was bought and the gems it was worth, any refund, and the store’s own record of the sale, such as its date, price and country. It stops one purchase being paid out to a second account, and lets a later refund be applied.
• A record of each pack bought with gems from a store purchase, with nothing that names you: the pages it held and what the purchase paid towards it. The models in those packs, and the models named on any season pass you bought, are still paid their share of those sales.
• Battles another player started against you stay in their history, under the handle you had then, so their record does not change because you left.
• Reports you made about another player’s name stay open for review, no longer linked to you.
• A place you won in the Annual’s records stays in the awards list, with no name on it.
• If a person ever reviewed a report about your name, or deleted your account for you at your request, the studio’s own log of that act stays, naming the handle and the date, as a record of what the studio did, not of you.
• Backups of the whole database are kept for 90 days and then deleted, so the deletion is complete everywhere within 90 days.
• Apple’s and Google’s own records of what you bought are theirs, kept under their policies.

If you are in a battle with another player, it is finished for them before your account goes.

Forgotten your password? If you added an email address, reset it from the app’s login screen first.

Need help? Write to support@galsgame.com.